WishKing Privacy Policy

Welcome to WishKing. We understand that your trust is essential to building a lasting relationship with every player who joins our platform, and we take the protection of your personal data extremely seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, register an account, or use any of our gaming services. By accessing wishking.com, you agree to the practices described in this policy.

Our services are operated by Rapiso Limitada, a company registered in the Republic of Costa Rica (Registro Nacional №3-102-901768), with its registered office in San Pedro, Barrio Dent, San José, Costa Rica. We are licensed and regulated under License Number 0000174 issued by the Tobique Gaming Commission. Payment processing services are handled by our appointed payment agent, ANACUA LIMITED, registered in Larnaca, Cyprus (Registration number ΗΕ 463188). We comply with applicable data protection standards while operating within the framework of our license.

Information We Collect

At Wish King, we collect several categories of information to provide, secure, and improve our services. This includes information you provide directly, information generated through your use of our platform, and information obtained from third parties such as payment processors and identity verification providers.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address
• We gather financial information related to deposits and withdrawals, including payment method details used for VISA, Mastercard, Interac, Skrill, Neteller, paysafecard, and cryptocurrency transactions
• We record your gaming activity, including games played, wagers placed, and winnings, to manage your account responsibly
• We collect technical data such as your IP address, device type, browser information, and login timestamps
• We may collect identity verification documents when required for KYC compliance

How We Use Your Information

Our WishKing platform uses your personal information for legitimate business purposes tied directly to operating a secure and compliant gaming environment. We use your data to verify your identity, process deposits and withdrawals, prevent fraud, and ensure compliance with our regulatory obligations under the Tobique Gaming Commission license. We also use your information to communicate important account updates, respond to support inquiries, and deliver promotions such as our welcome bonus offers, free spins, and VIP rewards when you have opted in to receive marketing communications.

When you register with Wish King casino, we may use your gameplay history to tailor bonus offers, cashback promotions, and loyalty rewards to your preferences. This includes personalizing communications related to our VIP program, tournament invitations, and seasonal promotions.

Cookies and Tracking Technologies

We at WishKing use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze traffic patterns across our website. Cookies help us recognize returning players, maintain secure sessions, and measure the effectiveness of our promotional campaigns. You can manage or disable cookies through your browser settings, though doing so may affect certain website functionalities, including your ability to remain logged in or access personalized offers.

Payment Data and Third-Party Processors

Our Wish King team works with trusted payment processors, including our designated payment agent ANACUA LIMITED, to facilitate secure transactions. When you make a deposit or request a withdrawal, your payment information is transmitted through encrypted channels and processed in accordance with strict security protocols. We do not store complete card numbers on our servers; instead, we rely on PCI-DSS compliant third-party processors to handle sensitive payment data.

Please note that withdrawal limits apply, including a maximum of 5,000 EUR / 7,500 CAD per day, 10,000 EUR / 15,000 CAD per week, and 25,000 EUR / 37,500 CAD per calendar month. Identity verification is mandatory once a player's cumulative deposits reach 2,000 EUR / 3,000 CAD within a rolling 180-day period, and we retain this verification data as required by our licensing obligations.

Data Sharing and Disclosure

At Wish King, we do not sell your personal information to third parties. However, we may share your data with regulatory authorities, payment processors, identity verification services, and fraud prevention agencies where necessary to comply with legal requirements or protect the integrity of our platform. We may also share limited information with our game providers, including NetEnt, Pragmatic Play, Playtech, and other software partners, solely for the purpose of delivering gaming services and tracking gameplay for bonus wagering requirements.

Data Security

Our WishKing security infrastructure employs industry-standard encryption, firewalls, and secure server environments to protect your personal and financial information from unauthorized access, alteration, or disclosure. We regularly review our security measures and update our systems to address emerging threats. While we take extensive precautions, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your account credentials.

Data Retention

You can contact Wish King support at any time to inquire about how long we retain your data. Generally, we retain personal information for as long as your account remains active and for a reasonable period afterward to comply with regulatory, tax, and anti-money laundering obligations. Financial transaction records are typically retained for a minimum period required under Costa Rican and licensing authority regulations.

Your Rights

We at WishKing respect your right to control your personal information. Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal data, object to certain processing activities, or withdraw consent for marketing communications. To exercise these rights, please contact our support team, and we will respond within a reasonable timeframe in accordance with applicable law.

• You have the right to request a copy of the personal data we hold about you
• You have the right to request corrections to inaccurate information
• You have the right to opt out of promotional emails at any time
• You have the right to request account closure and data deletion, subject to regulatory retention requirements

Age Restriction and Minors

Wish King reserves the right to refuse service to anyone who does not meet the minimum legal gambling age in their jurisdiction. Our services are strictly intended for adults, and we do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete associated data.

International Data Transfers

Given that our operations involve players across Canada and other markets, your information may be transferred to and processed in Costa Rica or other jurisdictions where our service providers operate. We take appropriate measures to ensure that any such transfers comply with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page regularly. Continued use of our platform after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please reach out to our support team via live chat, available 24/7 after registration, or email us at [email protected]. We are here to address your concerns and ensure your experience with us remains secure and transparent.